Contact Centre Modernisation
Amazon Connect design, build and migration — IVR, routing, agent workspace, analytics and CRM integration.
- Contact flows & Lex bots
- Legacy PBX migration
- Contact Lens QA
SaaS IT services & contact-centre specialists
Faster customer experiences
Faster customer experiences
powered by Amazon Connect|
Lightning CX designs, integrates and runs the cloud platforms behind great customer experience — Amazon Connect, Salesforce, AWS, ServiceNow and Dynamics 365 — so your teams can serve customers at the speed they expect.
- Cloud-native delivery
- You own everything we build
- Free discovery call
End-to-end services for your SaaS stack
From strategy through to 24/7 operations — one accountable team across your customer-facing platforms.
Salesforce & CRM Consulting
Implementation, custom development, data migration and admin services across Salesforce, Dynamics 365 and HubSpot.
- Sales & Service Cloud
- Apex & LWC
- Data Cloud & Agentforce
Cloud & AWS Architecture
Landing zones, serverless integration layers, DevOps pipelines and FinOps to keep SaaS platforms secure and affordable.
- Infrastructure-as-code
- Well-Architected reviews
- Cost optimisation
Integration & API Engineering
Connect SaaS tools into one customer view with event-driven integrations, middleware and robust API design.
- REST & event-driven
- MuleSoft / Integration Hub
- Data synchronisation
Data, AI & Analytics
Conversational AI, agent assist, real-time dashboards and unified customer data to drive better decisions.
- Lex & generative AI assist
- Real-time dashboards
- Customer 360
Managed Services & Support
Monitoring, incident response, release management and continuous improvement with a named service lead.
- Flexible SLAs
- Monthly optimisation
- Runbooks & training
Deep expertise across leading SaaS platforms
Select a platform to see what we deliver, the technology involved and where to learn more.
Interactive demo
Follow a customer through Amazon Connect
Click any step — or press play — to see what happens behind the scenes.
Not sure where to start? Answer 4 quick questions.
Get a tailored recommendation of platforms and a first-90-days plan — no email required.
Estimate what a modern contact centre could save you
Adjust the sliders to model self-service automation and agent efficiency. Illustrative estimate only.
Estimated annual savings
$0
Monthly savings$0
Agent hours freed / month0
Equivalent full-time agents0
Based on: monthly cost = contacts × handle time ÷ 60 × hourly cost. Savings = self-service containment plus handle-time reduction on the remaining contacts. Excludes platform licence, usage and project costs. Results vary.
Validate this with our teamCurated resources for Amazon Connect, Salesforce & more
Hand-picked official documentation, training and tools. Search, filter and save the ones you need.
Interactive tool
Contact-centre migration readiness check
Tick what you've already done. Your progress is saved in this browser.
0%Just starting
A clear path from idea to go-live
Hover or tap a stage to see what you get.
-
01
Discover
Workshops to map journeys, systems and goals. You get: a prioritised roadmap, risk register and fixed estimate.
-
02
Design
Solution architecture, flow diagrams and integration design. You get: signed-off blueprints and success metrics.
-
03
Build
Agile sprints with demos every two weeks, infrastructure-as-code and automated tests. You get: working software early.
-
04
Launch
Pilot, parallel-run and phased cutover with rollback plans. You get: trained teams and a calm go-live.
-
05
Optimise
Monitoring, tuning and monthly improvement cycles. You get: reporting and continuous gains in CSAT and cost.
Fixed-scope projects
Defined outcomes, defined price. Ideal for migrations, pilots and implementations.
Dedicated teams
Certified engineers embedded with your team on a time-and-materials basis.
Managed services
Monthly retainer for 24/7 monitoring, releases and continuous improvement.